Common problems

The pack will not update

The usual cause is an instance imported from the wrong tab. Check that the pre-launch command is there at all: in Prism that is Edit → Settings → Custom commands. If the field is empty, delete the instance and import Everdawn.zip again from the Import tab.

The server refuses me

1. Check you are joining with the same account whose username you paid with — access follows the UUID, and another account with that name will not do.
2. Check the pack actually installed: without Polis the client will not connect.
3. If the money left your account and there is still no access after a few minutes, say so in Discord and name the username. The payment is visible from our side.

The game will not start

• Wrong Java. Minecraft 1.21.1 wants Java 21. Prism and the Modrinth App can install it themselves — let them.
• Not enough memory. Everdawn.zip already carries the right heap size; if you changed it by hand, put it back.
• A crash with a mod in the stack. Send the full log to Discord rather than a screenshot of the last screen — the log names the mod that fell over.

Where to ask

Discord — we are there, and it is faster than email. For anything about a payment, support.everdawn@gmail.com.